Frequently Asked Questions
Holiday 2025 FAQs
Holiday Online Order Processing and Shipping. When should I place my order to receive it before the holidays?To help ensure your gifts arrive on time, please place your order before December 15, 2025. How long will it take for my holiday order to pro
Shipping and Tracking
When will my order ship?. Domestic CA orders typically ship within 3-5 business days unless otherwise specified on the product page. DHL/USPS final delivery (where applicable) is estimated to arrive in 5-10 business days. In rare cases, delays can oc
Kith Canada Return Policy
Start Your Return. What is your return policy for online purchases?. We offer a 30-day return window for eligible online orders. Returns must be initiated through our Returns Portal, and all approved refunds are issued as Kith e-gift cards, excluding
Order Processing
Why is my order still processing?. Domestic CA orders typically ship within 3-5 business days, and international orders within 5-7 business days unless otherwise specified on the product page. DHL/USPS final delivery (where applicable) is estimated t
Made-to-Order and Pre-Order Processing
What is a Pre-Order product?. An item with Pre-Order in the title has not yet been produced, but is available for purchase during a limited ordering window. Shipping begins once the product becomes available, with specific timelines provided on each
Payments
What payment methods does Kith Canada accept?. We currently accept the following payment methods for domestic CA orders:. My account was charged, but I have not received an order confirmation email. Why is this happening?. If your order fails to proc
Kith Canada Gift Cards
Online Gift Cards. Where can I find my Kith Canada online gift card?. Online gift cards will be sent to the email associated with your order. Make sure to check your spam and junk folders if you can't find it. If you need help searching for it in you
Product Knowledge & Sizing
View the Kith footwear size chart. What regional sizing is Kith apparel offered in?. Most Kith products are listed in US sizing, unless noted otherwise in the Size & Fit tab on the product page. What regional sizing is footwear offered in?. All footw
Kith Online Drawings
What is a Drawing?. Drawings are a randomized entry system for select limited product releases, such as exclusive footwear, apparel, or collaborations. Customers can enter for a chance to purchase select items by submitting an entry and payment infor