Returns and ExchangesUpdated 2 months ago

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Return Policy 

Online Orders:

1. All Kith Product

   1. We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a Kith e-gift card, which exclude original shipping costs. Customers will be charged an $8 restocking fee. 

2. All Accessories / Lifestyle Product

   1. We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds are provided in the form of a Kith e-gift card, which exclude original shipping costs. Customers will be charged an $8 restocking fee. 

3. Other Brands (Non-Kith brands, Both Menswear & Womenswear)

   1. We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of a Kith e-gift card, which exclude the original shipping cost. Customers will be charged an $8 restocking fee.

4. Footwear

   1. We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of a Kith e-gift card, which exclude the original shipping cost. Customers will be charged an $8 restocking fee.

   2. All Kith Collaborative Footwear is final sale.
      
      

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. 

Refunds will be processed within approximately 7 to 10 business days days after we receive your returned items.

You can only use the return label for the items requested when the return was processed in our Returns Portal. You cannot combine returns from different orders or combine two open returns for the same order if you decide to include additional items. Our returns department will not be able to process your return properly and you may experience heavy delays with your refund or not receive proper compensation. Please note that Kith is not responsible for lost products due to a return sent back using the wrong order number or return label.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:

1. International orders

2. Ronnie Fieg Footwear collections

3. Kith footwear product(s)

4. Monday Program™ product(s)

5. Hats

6. Underwear

7. Socks

8. Swimwear

9. Gloves

10. Skincare, fragrances, and other wellness products 

11. Jewelry

12. Perishables 

13. All product(s) from the following brands: Houseplant, MEDICOM TOY, Essentials

14. Drawing Orders

15. All sale product

CA Returns: 

Please start by visiting the Kith Return Center. 

You will then be prompted to select your item(s) for return, promptly generating a FedEx return shipping label. 

The customer will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 restocking fee. The original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar locations.  

Kith does not process exchanges. 

Please note, all return to sender orders will be processed as a normal return and will follow our standard return policy.

In-Store Orders:

Return Policy 

We offer a 14-day return window for eligible merchandise. Refunds are provided in the form of a Kith store credit voucher with proof of original receipt, and are non-transferrable to Kith.com. Store credit given after an in-store return must be redeemed in-store. 

Please note: if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through the use of a robot or other automatic device or software, we reserve the right, in our sole and absolute discretion, to refuse any such return, to refuse to offer any refund, and/or to charge a restocking fee. 

Please contact [email protected] with any additional questions if not answered on this page. 

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